People Queue

The People Queue node is commonly used for jobs that do not need to be completed by a specific individual. Common uses for the People Queue node include:

• Workflows that collect submissions until an end date before being reviewed, such as job applications or art contest entries
• Order processing, including work orders
• Backlog collection
• Etc.

Use the Queue Node to send jobs to a Dispatcher Stratus queue, where anyone with access to the job queue can claim the job. For more information about how People nodes function in workflows, see the Building a Workflow with People Nodes section and the Interacting with Workflows page.

To open the People Queue node’s configuration window, add a People Queue node to your workflow and double-click on it.

Configuring the People Queue Node

• Enabled - To enable this node in the current workflow, ensure the Enabled toggle is to the right. By default, nodes are enabled upon creation. If you disable the node, the workflow will ignore it. While the workflow will still validate, jobs and documents will pass along all Normal and User-Selectable connections configured from this node. Error and Negative connections will be ignored.

• Node Name - The node name defaults to this field. This name appears in the workflow below the node icon. Use this field to specify a meaningful name for the node that indicates its use in the workflow.

• Node Description - Enter an optional description for this node. A description can help you remember the purpose of the node in the workflow or distinguish nodes from each other.

Buttons

• Help - To access Online Help, click this button.
• Cancel - To exit the window without saving any changes, click this button.
• Save - To preserve your node configuration and exit the window, click this button.

Configuring a Queue

Within the People Queue node, there are two drop-down menus. To configure which queue the node sends jobs to, do the following:

1. In the Select Group drop-down, select the group you would like the job sent to.

2. In the Send to Queue drop-down, select the queue from the available queues in the selected group.

   Note: You must select a group before you select a queue.

3. Save the node configuration.

Activity Reminder

In the “If No Activity” section, you can set reminders for the user assigned to jobs from this node. After a specified amount of time, the owner of the job will recieve an inbox notification and an email reminding them of their task. To configure the activity reminder, do the following:

1. Select the + button to add a rule.

2. Select the Time and Time Frame for the notification.

• For example, if you would like the user to be notified after 24 hours of inactivity, you could select:
  • “24” in the Time field and “Hours” in the Time Frame field.
  • “1” in the Time field and “Days” in the Time Frame field.

3. Select whether the notification applies to Claimed or Unclaimed jobs. For Unclaimed jobs, the User Group’s Default Member will recieve the notification.

4. For Claimed jobs, you will need to select one of the following options:

• Notify Owner - The user who claimed the job will receive a notification.
• Return to Queue - The job will become unclaimed and be returned to the queue, where it can be claimed normally. No notification is sent.

Notes:

• You can configure as many reminders as you would like by selecting the + button multiple times.
• If there is at least one rule configured and a user interacts with a job, the timer will be reset for any pending reminders. However, any previously-sent reminders will not be reset.
  • For example, say a job has reminders set for 1, 2, 3, and 4 days. A user interacts with the job on the 3rd day (reminders 1 and 2 have been sent out already). The user will not get a reminder after 1 or 2 days of inactivity, but will receive one after 3 additional days of inactivity (and then the 4th day of inactivity).
• If a user group’s Default Member’s jobs are configured to be sent to another user via Out of Office or temporary transfer and a People Queue node is configured to notify Unclaimed (which notifies the User Group’s Default Member), The Default Member and the user selected in the transfer settings will both receive an email and an Inbox message.

To delete a reminder, select the trash can icon.